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Review the terms and conditions, privacy policy, and disclaimer for Turuki Health Care’s website. Learn about the legal information related to the use of our site and the services we provide to whānau in South and Central Auckland. Website disclaimer Turuki Health Care Website Disclaimer Terms and Conditions These terms and conditions apply to the website www.turukihealthcare.org.nz  and social media of  Turuki Health Care and its wholly owned subsidiaries (“Turuki” us", "we" or "our"). By accessing this website and viewing any of its content you are agreeing to these terms (and they may also change from time to time). If you do not agree with these terms, please do not use this site. Disclaimer We cannot accept any legal liability for errors or damages as a result of using this website or information on it (which may change from time to time). Any references to commercial products or services does not form an endorsement or recommendation. The information on this website is for general informational and educational purposes only. It should not be used as a substitute for seeking professional care. For more information about a condition or treatment, please speak to a health professional. Copyright Please seek our permission to copy, use and/or distribute information from this website. Please email digital@turukihealthcare.org.nz  to seek permission to use, copy or link to material from this website. If you are sharing files from this site to other sites, we ask that you use links and do not download the document for sharing. Links to third party websites may contain information that is the copyright of third parties so please ensure permission is gained from the third party before using any of their material. Links to and from other websites Any links to third party websites on this website are provided solely for your convenience. If you do use these links, you are leaving this website. Turuki Health Care may not have reviewed all third-party websites and is not responsible for their websites, their content or availability. Turuki Health Care therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any third-party websites links  provided in this website, you do so entirely at your own risk. You are not entitled to create a link to any of the pages on this website without prior written permission from us. If you do create a link to any of the pages of this website, you acknowledge that you are responsible for all direct or indirect consequences of the link and you agree to indemnify us for all loss, damage, liability, costs or expenses arising from or in connection with the link. Personal Information and Privacy We collect and use your personal information on this website when you complete one of the contact or service forms.  You can see more details about how we collect, use and share personal information in our privacy statement. User content Views expressed in any user generated content on this site are not necessarily the views of Turuki Health Care. When sharing content from this website you agree to only share content that does not defame any person and does not infringe upon the copyright, moral rights, publicity rights, privacy rights or any other right of any person, or violate any law or judicial or governmental order. Governing law This website is governed by New Zealand law, and the courts of New Zealand have exclusive jurisdiction. This website may not comply with laws of countries outside of New Zealand. If you access this website from another country, it is your responsibility to comply with the laws of that country. Please don’t cause any damage to this website It is unlawful to intentionally cause damage to this website and you accept responsibility for ensuring your own computer is secure, and free from all forms of corruption including viruses. Turuki Health Care Website Disclaimer Terms and Conditions These terms and conditions apply to the website www.turukihealthcare.org.nz  and social media of  Turuki Health Care and its wholly owned subsidiaries (“Turuki” us", "we" or "our"). By accessing this website and viewing any of its content you are agreeing to these terms (and they may also change from time to time). If you do not agree with these terms, please do not use this site. Disclaimer We cannot accept any legal liability for errors or damages as a result of using this website or information on it (which may change from time to time). Any references to commercial products or services does not form an endorsement or recommendation. The information on this website is for general informational and educational purposes only. It should not be used as a substitute for seeking professional care. For more information about a condition or treatment, please speak to a health professional. Copyright Please seek our permission to copy, use and/or distribute information from this website. Please email digital@turukihealthcare.org.nz  to seek permission to use, copy or link to material from this website. If you are sharing files from this site to other sites, we ask that you use links and do not download the document for sharing. Links to third party websites may contain information that is the copyright of third parties so please ensure permission is gained from the third party before using any of their material. Links to and from other websites Any links to third party websites on this website are provided solely for your convenience. If you do use these links, you are leaving this website. Turuki Health Care may not have reviewed all third-party websites and is not responsible for their websites, their content or availability. Turuki Health Care therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any third-party websites links  provided in this website, you do so entirely at your own risk. You are not entitled to create a link to any of the pages on this website without prior written permission from us. If you do create a link to any of the pages of this website, you acknowledge that you are responsible for all direct or indirect consequences of the link and you agree to indemnify us for all loss, damage, liability, costs or expenses arising from or in connection with the link. Personal Information and Privacy We collect and use your personal information on this website when you complete one of the contact or service forms.  You can see more details about how we collect, use and share personal information in our privacy statement. User content Views expressed in any user generated content on this site are not necessarily the views of Turuki Health Care. When sharing content from this website you agree to only share content that does not defame any person and does not infringe upon the copyright, moral rights, publicity rights, privacy rights or any other right of any person, or violate any law or judicial or governmental order. Governing law This website is governed by New Zealand law, and the courts of New Zealand have exclusive jurisdiction. This website may not comply with laws of countries outside of New Zealand. If you access this website from another country, it is your responsibility to comply with the laws of that country. Please don’t cause any damage to this website It is unlawful to intentionally cause damage to this website and you accept responsibility for ensuring your own computer is secure, and free from all forms of corruption including viruses.

Discover Turuki Health Care’s affordable clinic fees for whānau at our Māngere and Panmure locations. Learn about the costs for enrolled and casual patients, as well as services for ACC, non-residents, and more. Health Services Medical Fees Maangere Clinic 2/32 Canning Crescent, Mangere, Auckland mangere@thc.org.nz 09 275 5788 Medical Centres Medical Fees Opening hours Monday: 8am – 6pm Tuesday: 8am – 6pm Wednesday: 8am – 6pm Thursday: 8am – 1pm, 2pm - 6pm Friday: 8am – 6pm Saturday: Closed Sunday: Closed Panmure Clinic 62 Queens Road, Panmure, Auckland panmure@thc.org.nz 09 570 8643 The health of our community is important to us, so we keep our clinic fees as low as we can. Please note Our basic fees for each clinic is listed below. We have different fees for New Zealand residents and non-residents. You may be asked to provide proof of residency. Full payment on the day is required. Maangere and Panmure Clinic Fees Enrolled patients Child 0-5 years: FREE Child 6-17 years: FREE Adult 18 -59 years : $19.50 60+ consultation:  FREE (Forms to complete or procedures may carry a charge) ACC patients Child 0-5 years: FREE Child 6-17 years: FREE Adult from 18+ years: $19.50 Casual patients Child 0 – 13 years: $10.00 Child 14 - 17 years: $20.00 Adult from 18+ years: $60.00 Non NZ Residents Child 0-5 years: $50.00 Child 6 – 17years: $60.00 Adult from 18+: $100.00

Explore a range of social services for whaanau in South and Central Auckland, including housing support, food security, caregiver assistance, tenancy stability, and addiction recovery. Our culturally grounded programs aim to improve wellbeing and provide tailored support to meet the unique needs of your whaanau. Social Services AWHI Healthy Homes AWHI Healthy Homes Initiative is a free service aimed at supporting whaanau living in the Counties Manukau area. We work collaboratively with whaanau to ensure their homes support their health and wellbeing. The initiative provides education and planning around issues such as overcrowding, ventilation, and mould. Additionally, we offer interventions through our suppliers, tailored to the specific housing type. Who Is Eligible? This service is available exclusively within the Counties Manukau area and includes education, resource provision, and customised solutions based on individual housing needs. It also supports families in need of home improvements to enhance their health and wellbeing. How to Enquire Please complete the form below and one of our team will get back to you within two working days. ENQUIRE NOW Community Response The Turuki Community Response Service supports whaanau in need by distributing and delivering kai parcels and care parcels, while also offering social services to those facing difficulties in meeting essential living requirements. Established in response to the COVID-19 pandemic, this service addresses the growing need for assistance in accessing food and essential services, particularly in the Turuki geographical region (South and Central Auckland). Who Is Eligible? This service is available to whaanau experiencing challenges in accessing food and other essential resources. How to Enquire If you need assistance or support, please contact the Community Response service hub at 0800 493 552. CONTACT US Permanent Caregiver Support Service (PCSS) The Permanent Caregiver Support Service (PCSS) provides assistance to caregivers who offer permanent homes to children and young people unable to live with their parents. Coordinated by Turuki Health Care, the service offers financial and other support in line with the Oranga Tamariki Act 1989, with qualified social workers available from 8:30 AM to 5:00 PM, Monday to Friday. Who Is Eligible? Eligible individuals include permanent caregivers who are either special guardians under S113(A) of the Oranga Tamariki Act 1989, have orders under the Care of Children Act 2004, or provide permanent arrangements for tamariki previously in the custody of Oranga Tamariki. Caregivers can request assistance until the child in their care turns eighteen. How to Enquire Caregivers can contact the PCSS at any time via phone at 0800 367 7277 or email at enquiries@pcss.org.nz . More information is available on the PCSS website which is linked below. PCSS WEBSITE Sustaining Tenancies The Sustaining Tenancies Programme provides support to individuals and whaanau in both private and public housing, with a primary focus on those in private housing who are struggling with complex and/or multiple needs. Our aim is to ensure security of tenure, reduce homelessness, and improve overall wellbeing. Through tailored interventions and ongoing support, we strive to build stronger, healthier communities. Who Is Eligible? This service is ideal for individuals and whaanau in private housing experiencing complex or multiple needs, low-income households at risk of losing their tenancy, those relying on sustaining their housing solutions, and anyone seeking to enhance their housing stability and overall wellbeing. How to Enquire Please complete the form below to get in contact our housing team. ENQUIRE NOW AWHI Healthy Homes AWHI Healthy Homes Initiative is a free service aimed at supporting whaanau living in the Counties Manukau area. We work collaboratively with whaanau to ensure their homes support their health and wellbeing. The initiative provides education and planning around issues such as overcrowding, ventilation, and mould. Additionally, we offer interventions through our suppliers, tailored to the specific housing type. Who Is Eligible? This service is available exclusively within the Counties Manukau area and includes education, resource provision, and customised solutions based on individual housing needs. It also supports families in need of home improvements to enhance their health and wellbeing. How to Enquire Please complete the form below and one of our team will get back to you within two working days. ENQUIRE NOW Community Response The Turuki Community Response Service supports whaanau in need by distributing and delivering kai parcels and care parcels, while also offering social services to those facing difficulties in meeting essential living requirements. Established in response to the COVID-19 pandemic, this service addresses the growing need for assistance in accessing food and essential services, particularly in the Turuki geographical region (South and Central Auckland). Who Is Eligible? This service is available to whaanau experiencing challenges in accessing food and other essential resources. How to Enquire If you need assistance or support, please contact the Community Response service hub at 0800 493 552. CONTACT US Permanent Caregiver Support Service (PCSS) The Permanent Caregiver Support Service (PCSS) provides assistance to caregivers who offer permanent homes to children and young people unable to live with their parents. Coordinated by Turuki Health Care, the service offers financial and other support in line with the Oranga Tamariki Act 1989, with qualified social workers available from 8:30 AM to 5:00 PM, Monday to Friday. Who Is Eligible? Eligible individuals include permanent caregivers who are either special guardians under S113(A) of the Oranga Tamariki Act 1989, have orders under the Care of Children Act 2004, or provide permanent arrangements for tamariki previously in the custody of Oranga Tamariki. Caregivers can request assistance until the child in their care turns eighteen. How to Enquire Caregivers can contact the PCSS at any time via phone at 0800 367 7277 or email at enquiries@pcss.org.nz. More information is available on the PCSS website which is linked below. PCSS WEBSITE AWHI Healthy Homes Community Response PCSS Sustaining Tenancies Sustaining Tenancies The Sustaining Tenancies Programme provides support to individuals and whaanau in both private and public housing, with a primary focus on those in private housing who are struggling with complex and/or multiple needs. Our aim is to ensure security of tenure, reduce homelessness, and improve overall wellbeing. Through tailored interventions and ongoing support, we strive to build stronger, healthier communities. Who Is Eligible? This service is ideal for individuals and whaanau in private housing experiencing complex or multiple needs, low-income households at risk of losing their tenancy, those relying on sustaining their housing solutions, and anyone seeking to enhance their housing stability and overall wellbeing. How to Enquire Please complete the form below to get in contact our housing team. ENQUIRE NOW

Share your feedback or make a complaint to Turuki Health Care. We value your input in helping us improve the health and social services we provide to whaanau in South and Central Auckland. Your voice matters! Feedback We would love to hear from you! What matters to you is important to us. We welcome your feedback as it helps us improve our services. If you have a concern about our services or the care of whanau, we encourage you to discuss these with a staff member. Many problems can be resolved quickly by talking things over. If you have been impressed by the care that you or someone you know has received, please let us know. Equally, we welcome comments on how we might improve our services. If you have any comments, please let us know. You have several options for making contact with us if you have any complaints, compliments or feedback about our services or staff at Turuki: ask a staff member for the ‘Feedback form’ – available in all clinic reception areas. Complete the form and post in our feedback box at reception. Phone our call Hub 09 275 5788 and ask for the Complaints Officer Or email us: feedback@thc.org.nz . What we will do Complaints will be acknowledged within 5 working days. We will endeavour to investigate your complaint within 20 working days from the date of acknowledgement. You will be informed if this takes longer. Complaints are treated confidentially and will not adversely affect the care you receive. Compliments and comments will be passed on to the appropriate manager. Helpful links to assist in making a complaint If you require independent support to assist you during the complaints process, you may wish to use any of the free services below: Health and Disability Advocacy: Free Phone: 0800 55 50 50 or Fax: 0800 2787 7678 or email: advocacy@advocacy.org.nz Health and Disability Commissioner: Free Phone: 0800 11 22 33 or website: http://www.hdc.org.nz Feedback First name(Required) Last name(Required) Phone(Required) Email(Required) Please inform us of your feedback Submit We would love to hear from you! Feedback First name(Required) Last name(Required) Phone(Required) Email(Required) Please inform us of your feedback Submit We would love to hear from you! What matters to you is important to us. We welcome your feedback as it helps us improve our services. If you have a concern about our services or the care of whaanau, we encourage you to discuss these with a staff member. Many problems can be resolved quickly by talking things over. If you have been impressed by the care that you or someone you know has received, please let us know. Equally, we welcome comments on how we might improve our services. If you have any comments, please let us know. You have several options for making contact with us if you have any complaints, compliments or feedback about our services or staff at Turuki: ask a staff member for the ‘Feedback form’ – available in all clinic reception areas. Complete the form and post in our feedback box at reception. Phone our call Hub 09 275 5788 and ask for the Complaints Officer Or email us: feedback@thc.org.nz . What we will do Complaints will be acknowledged within 5 working days. We will endeavour to investigate your complaint within 20 working days from the date of acknowledgement. You will be informed if this takes longer. Complaints are treated confidentially and will not adversely affect the care you receive. Compliments and comments will be passed on to the appropriate manager. Helpful links to assist in making a complaint If you require independent support to assist you during the complaints process, you may wish to use any of the free services below: Health and Disability Advocacy: Free Phone: 0800 55 50 50 or Fax: 0800 2787 7678 or email: advocacy@advocacy.org.nz Health and Disability Commissioner: Free Phone: 0800 11 22 33 or website: http://www.hdc.org.nz

Turuki Health Care offers comprehensive support for whaanau in South Auckland, providing services to nurture and grow healthy families. Explore our antenatal education, parenting support, early childhood programs, and more to empower your whaanau. Whaanau Services B4Baby Breastfeeding Support B4Baby is a kaupapa Maaori breastfeeding service that provides education and support to mothers in South Auckland. With over 20 years of experience, our culturally sensitive team includes breastfeeding advocates and a lactation consultant who assist mothers in navigating their breastfeeding journey. We offer in-home visits until your baby is six months old, expert advice on common breastfeeding challenges, and antenatal education sessions. Who Is Eligible? Our services are available to all mothers, including non-Maaori whaanau. We support mothers during pregnancy and after childbirth, welcoming anyone seeking guidance on breastfeeding. How to Enquire To enrol, fill out the referral form or contact us at 0800 B4Baby (0800 242 229). You can also reach us online at B4Baby@thc.org.nz for support. If you missed antenatal enrolment, you can self-refer for postnatal assistance. ENQUIRE NOW Family Start Family Start Maangere is a voluntary, home visiting service designed to support whaanau facing challenges in the areas of health, relationships, education, family circumstances, environment, and safety. We support whaanau to set and meet their goals, access community services, and enhance their wellbeing in key areas such as housing, budgeting, parenting, and relationships. The programme encourages early childhood education, immunisations, and Well Child checks while providing the Takai Parenting Resource to support child development and positive parent-child interactions. Who Is Eligible? Whaanau may be eligible for Family Start if they: • Live in Maangere • Have a pregnant mother in the whaanau • Have a child under the age of two years in the whaanau. There are some other referral and assessment criteria as well. If you’d like to koorero about Family Start, please contact us and we’ll put you in touch with one of our whaanau workers How to Enquire For more information, contact the Family Start team at familystart@thc.org.nz . ENQUIRE NOW Hapuu Waananga Hapuu Waananga offers culturally informed antenatal education through one-day waananga held every Friday at Manu Tukutuku Community Centre and every Saturday at Turuki Health Care in Manukau throughout 2024. This program focuses on natural, whaanau-centered birthing, empowering women and their families with knowledge and support for labour, birth, and early parenting. Our experienced Maaori midwives facilitate these sessions, creating a welcoming and inclusive environment. Who Is Eligible? To participate, you must be pregnant (26 weeks or more), live in Counties Manukau, and be a New Zealand resident or citizen. The program is open to all whaanau, emphasizing a Te Ao Maaori perspective. How to Enquire To register, please use the booking system on our website. Our administrator will contact you via email with further details. For inquiries, you can call us at 0800 HAPUWA (0800 427 892). BOOK YOUR CLASS NOW Low Carb Cooking Join our Low Carb Cooking Class to discover the benefits of a low-carb diet! This programme focuses on reducing carbohydrate intake while emphasizing high-protein and healthy fat foods. Every Tuesday, from 5:30 PM to 7:30 PM at Turuki Health Care in Maangere, you’ll learn to prepare delicious, nutritious, and budget-friendly low-carb recipes. Who Is Eligible? This class is open to anyone interested in exploring low-carb cooking, whether you're experienced or just starting out. Participants of all backgrounds are welcome to learn how to create satisfying meals that support health and weight management. How to Enquire Free booking is essential; please click here to reserve your spot. You can also request to join our private “Low Carb Healthy Whānau” Facebook group for more tips and support. For additional resources, check out our eBook with cost-effective low-carb recipes. We look forward to cooking with you! BOOK YOUR CLASS NOW Poipoia te Mokopuna Poipoia te Mokopuna is a whaanau-focused education programme that aims to support parents & caregivers to nurture tamariki and their learning in the first three years of life. Turuki Health Care offers Poipoia te Mokopuna support to around 45 whaanau every year. We help whaanau build understanding, confidence and resilience, through recognising the significant role they play in their child’s life. Through play, gathering together, sharing kai and koorero, this service creates spaces and opportunities for whaanau to recognise how they can nurture learning and relationships both within their household, and their hapori/wider community. Who Is Eligible? Eligibility criteria include identifying as Maaori and living between Otaahuhu and Papakura, having tamariki aged 0-3 years not enrolled in early childhood education (ECE), or being a hapuu maamaa with Maaori whakapapa interested in your child's growth. How to Enquire If you meet the eligibility criteria and want to join the Poipoia te Mokopuna whaanau, please contact Fabia via email at friddiford@thc.org.nz . ENQUIRE NOW Positive Parenting Programme (Triple P) The Positive Parenting Programme (Triple P) is a free service offered by Turuki Health Care for parents and whaanau members living in the Counties Manukau region. Targeted at whaanau with children aged 0 to 12 years, Triple P provides strategies for managing children's behaviour in a constructive and supportive way, promoting positive communication and healthy development. Who Is Eligible? This programme is available to all parents and caregivers of children aged 0 to 12 years residing in the Counties Manukau area. It’s designed for any whaanau member looking to enhance their parenting skills and support their children’s growth. How to Enquire To book a Triple P session, please contact our Triple P practitioner using the link below. ENQUIRE NOW Start Well Start Well, provided through Turuki Health Care, is a relationship-based service designed for young mothers and their whaanau, beginning in pregnancy and continuing until their youngest child is five years old. Established in 2017 and now located at Waddon Place, Maangere, we focus on a whole-of-whaanau approach, utilising specialist paediatric nurses and senior social workers to support families in achieving their health and social goals. Who Is Eligible? Start Well is available to hapuu maamaa aged 25 years or younger living in South Auckland. Referrals can be made by anyone, but the referrer must have the consent of the hapuu maamaa. Whaanau may also self-refer. How to Enquire To refer, please contact Megan McCowan, Team Leader, at 021675321 or email mmccowan@thc.org.nz . We are committed to listening to whaanau and providing the support they need to thrive. ENQUIRE NOW Tupuranga Ake Tupuranga Ake is a free program designed to support whaanau in exploring and accessing Early Childhood Education (ECE) for tamariki aged 3 to 5 years who are not currently enrolled. Our dedicated navigators assist families in identifying and overcoming barriers to ECE, creating early learning plans, and providing tailored activities and resources for home learning. Who Is Eligible? To be eligible, tamariki must be aged between 3 and 5 years, not currently enrolled in ECE or primary school, and must reside in Maangere, Manurewa, Papatoetoe, Otara, or Otaahuhu. Additionally, tamariki must be New Zealand residents. How to Enquire If you meet our criteria and are interested in the programme, we would love to hear from you. Please contact us to connect with our navigators and begin the journey towards your child’s early education and development. ENQUIRE NOW B4Baby Breastfeeding Referral Form By completing this registration form, consent is given for our Maamaa Peepi Tamariki team to make contact with you. Please note – This form is not a confirmation of service provision. Direct email enquiries Email: B4Baby@thc.org.nz First name* Last name* Your birthdate* Day Month Month Year Email NHI Antenatal or Postnatal?* Antenatal Postnatal Expected birth date or Baby's date of birth* Full address* Phone* Alternative contact person Alternative contact number Ethnicity* Maaori Samoan NZ European Tongan Niuean Fijian Cook Island Maori Indian Asian Other LMC name (Midwife name) LMC contact number (Midwife contact number) LMC email address (Midwife email address) Place of delivery How did you hear about this service?* Clinic TV Social Media Word of Mouth Self-referral GP/Primary Care Turuki Staff DHB Midwife or other maternity provider School or Teen Parent Unit Other Comments Submit Home